Iced Creations

Collaroy, Northern Beaches Sydney


 

ABN 61 179 475 476

Mon-Fri 9:00am - 5:00pm

Sat 9:00am - 12:00pm
Sun Closed

Please note, we do not have a shop front
Online cookie shop available

We Accept

General information

Booking Information:


We take a limited number of bookings to ensure we spend quality time with each creation. 
The date of your event is reserved once a deposit has been received.
Please allow 4 weeks notice for custom celebration cakes, cupcakes and custom cookies.

Please refer to “Wedding Cake Bookings” for booking information.

 

Delivery & Pickup:


Pickup is available for small custom cakes, cupcake and cookie orders. Pick up is not available for any large custom cakes due to their size and weight. Most large cakes require assembly on site.

 

We deliver to most of Sydney Metropolitan areas, including delivery throughout the Northern beaches and lower/upper North Shore.

 

Postage:


We post cookies Australia wide via Australia Post.

We do not post internationally at this point in time.


Deposits:

 

Once a quote has been accepted, and all order details confirmed, an invoice will be issued so that a deposit may be placed.
A 50% deposit will be required on all custom cake/cookie/cupcake orders within 48 hours of the invoice being received to secure the order.
Failure to confirm a booking/place a deposit within this period will result in a cancellation, and the date released back to the general public.
Orders/dates are not secure unless a deposit has been placed.
Last minute orders with less than 7 business days ahead of the event or smaller orders under our minimum $100 deposit, will require payment in full upon booking
Deposits are strictly non refundable. 

Payment methods:


Electronic bank transfer on all custom cakes, cupcakes and custom cookie orders only.  No cash on delivery or personal cheques accepted.

Paypal accepted for all custom orders when paying with a credit card. A 2.7% surcharge applies.

Paypal accepted for online cookie shop purchases. NO extra surcharge is applied for online cookie purchases.

 

Wedding Booking Information:

 

Your wedding is a special day and we understand that the time leading up to the wedding can be stressful.  We will do what we can to make the cake process as easy and stress free for you, from communicating with you efficiently during the process and offering creative design.
We recommend booking your cake once you have your wedding decorations, venue and flowers organised. To avoid any disappointment, we require a minimum 3 months notice in advance.
A consultation is the first initial step in designing your cake. During the consultation we will discuss and collaborate details together, to come up with a design that best suits you.
We will provide you with a sketch of the design to ensure that you are comfortable with all the details, after a deposit has been placed.
Bookings are essential.


In order for us to design the perfect cake for you, please provide the following information at your consultation:

  • Designated cake budget

  • Number of people to be catered for

  • Cake to be served with coffee or as the dessert

  • Style / colour scheme chosen (ie. modern, vintage, etc)

  • Name of venue / delivery details

  • Copy of your wedding invitation

  • Pictures or material samples of the bride’s and/or bridemaid dresses

  • Flower design and colours        

  • Pictures of cake designs you like

 

Please note, should you need to reschedule or cancel your consultation, we ask that you contact us a minimum of 48 hours in advance.

FAQ's

 

Q: How long do cakes last?


A: Most cakes last in the fridge for 3-4 days after cutting.

Q: On a multi-tiered cake, can each tier have a different flavour?


A: Absolutely. You can have any of our flavours per tier.

Q: Where should I store my cake/cupcakes before serving?


A: Cakes and cupcakes should be stored in a cool (preferably air conditioned) room, out of direct sunlight, and not in the refridgerator. After cutting/serving, you may store the remainder of the cake in the fridge.

Q: Can you have fresh flowers on a cake?


A: Yes you can. However, flowers chosen need to be in season and not harmful. We can advise you at the time which flowers may be harmful.

Q: Can I keep the figurines and sugar flowers from my cake?


A: Yes.  Place them in an airtight container with anti-moisture crystals to protect it from dust and moisture.  They will preserve their appearance for many years.  Do not place them in the freezer.

Q: How long does it take to ship cookies?

A: All online cookie purchases are baked fresh the same day an order is placed (except weekends/public holidays), and express posted the next business day.

Express post parcels are generally received within 2-3 business days after dispatch.

Delays are to be expected during busy seasonal periods.

Q: How long do cookies last?

A: Our cookies have a long stable shelf life in their packaging. We suggest a best before date of 3 weeks, but they are still delicious to eat after this time when stored correctly in their packaging or in an air tight container.