Terms and Conditions
Please read the following “Terms & Conditions” carefully before placing your order with Iced Creations. This agreement is hereby entered into between Iced Creations and you (hereinafter referred to as “Client”).
Iced Creations reserves the right to make changes to the Term’s & Conditions without notice at any time.
FOOD, PRODUCTS & SERVICES
It is the “Client’s” responsibility to inform their guests that traces of nuts may be present in our products. Iced Creations will not be held responsible for anyone suffering from allergies.
Non edible items may be used as decorations on our products such as ribbons and skewers. It is the “Client’s” responsibility to ensure that any non-edible items and dowels are removed prior to consumption.
Changes to Order:
All order changes are to be in writing. Minor changes to design may be accepted after a deposit has been placed. Major changes, including design or change of flavours, may result in a re-quote and additional charges may apply. No changes will be accepted 7 business days prior to the event.
Iced Creations reserves the right to make any minor alterations of the design if we deem necessary. Our creations are all custom handmade and no two designs, even if produced by the same artist, are identical. If you do not provide a colour or design sample for matching, we will determine the design / colour based on our understanding on what you have requested on your order. Iced Creations will not be held responsible for fading or strengthening of icing colours due to circumstances that are out of our control.
Non-Guarantee / Re-Delivery:
In the event that an incorrect delivery address is supplied or if there is no one to receive the products, they will be returned to Iced Creations premises and the “client” will be contacted to arrange re-delivery. In this instance, the “Client” will incur an additional fee for re-delivery.
Iced Creations will not be held responsible for damage caused to our products due to incorrect transportation, storage or handling, once they have been picked up by the “client” and left our premises.
Online cookie shop:
It is the "Clients" responsibility to acknowledge all information specified in the cookie shop including likely shipping times, prior to making a purchase.
Strictly no refunds or exchanges on perishable items accepted.
Iced Creations will not be held responsible for lost or damaged products during transit.
Please also read our postage terms below.
It is the "clients" responsibility to ensure the correct delivery address and contact information is provided upon check out.
All our cookie products are handmade. Cookie colours and design may vary slightly.
Should a product that was purchased be out of stock, Iced Creations will happily refund, or replace the item with another product of equal value.
By placing an order in our online cookie shop, "Client" hereby accepts these terms and conditions.
Iced Creations deliver cakes, cupcakes, cookies and bombonieres to most of the Sydney Metropolitan but not limited to:
Sydney St George Area
Sydney Eastern Suburbs
Sydney Inner West
Sydney North Shore
Sydney Northern Beaches
Iced Creations will not be liable for late, lost, stolen, or damaged products once they have been dispatched/posted.
Client's who choose to have items posted via Australia post/delivered via Courier, acknowledge the risk of possible breakages and miss handling of parcels via the postal network including possible late/lost/stolen parcels.
Iced Creations will not be responsible for parcels that have been incorrectly addressed, due to the wrong address being provided by the client. It is the client's responsibility to ensure the correct postal address/delivery information has been provided at the time of your booking.
By placing an order with Iced Creations, client's here by acknowledge and agree to the above Terms and Conditions.
Once a quote has been accepted, and all order details confirmed, an invoice will be issued so that a deposit may be placed.
A 50% deposit will be required on all custom cake/cookie/cupcake orders within 48 hours of the invoice being received to secure the order.
Failure to confirm a booking/place a deposit within this period will result in a cancellation, and the date released back to the general public.
Orders/dates are not secure unless a deposit has been placed.
Last minute orders with less than 7 business days ahead of the event or smaller orders under our minimum $100 deposit, will require payment in full upon booking
Deposits are strictly non refundable.
Cancellations & Refunds:
Strictly no refunds on cancellations or change of mind.
A cancellation, no matter the circumstance, will result in the loss of a deposit that has been paid to secure an order.
If a cancellation occurs with 7 business days or less to an event, the full amount paid to Iced Creations will be forfeited.
In the event of unforeseen circumstances and Iced Creations is unable to complete an order due to (but not limited to) illness, injury or bereavement, Iced Creations reserves the right to cancel and issue the "Client" with a full refund and refer the "Client" to another contact to complete the order.
Credit card surcharge:
A 2.7% surcharge applies to all custom orders processed with a credit card via Paypal.
Photos & Testimonial Usage:
We reserve the right to use any testimonials or photos we take of your creation for media related activities such as our website, Facebook, Instagram or advertising.
Copy of any Iced Creations photo’s for use on another media source will need to be approved by Iced Creations. Please submit in writing your intention of use of the photo.
Occasionally, incidents may occur that are out of our control such as accidents and humidity.
Iced Creations will do everything in their power to try rectify any damage that may have been caused, including minor changes to the design (e.g. adding ribbon, flowers, replacing tiers with a dummy tier or moving decorations around). The “Client” will be compensated in the case of an emergency, where a cake needs to be replaced with a dummy, or does not meet the “client’s” satisfaction.
By placing an order with Iced Creations, you acknowledge and agree to our full “Terms & Conditions”.